Hi Everyone - We're in goal planning mode for this upcoming year and as I'm working through my personal goals, I wanted to check in with each of you and see what your TEAM Goals were for this year? What are you hoping to accomplish as an Events Team this year and are you willing to share? Last year, our team focused on Customer Service and came up with our Attendee Promise which contain seven areas of our focus on how to enhance our customer service (see below). Would love to hear goals from your teams if you're willing to share. Thank you!!
a. WE WILL: Project Happiness
i. Make eye contact and smile.
b. WE WILL: Spread Hospitality
i. Greet and welcome every member upon arrival.
c. WE WILL: Be Approachable
i. Project positive body language
d. WE WILL: Embrace Diversity
i. Treat everyone with respect
e. WE WILL: Feel Empowered
i. Turn a negative situation into a positive experience.
f. WE WILL: Create Memorable Moments
i. Focus on the Member Experience
g. WE WILL: Express gratitude
i. Say THANK-YOU to our Members as they depart.
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Brent Dornbos
Director of Events
Chicago Association of REALTORS
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